Answers for Pool and Spa Owners in the Lower Mainland

At Pond’s Pool & Spa, we want to help you get the most enjoyment possible from your pool, spa or hot tub. Whether you live in Surrey, Vancouver or anywhere in between, please take a moment or two to read the following frequently asked questions when it comes to pools and spas. If you have any other questions, please don’t hesitate to give us a call. Jump in!

Can I drain my pool?


The short answer is yes, but it is not recommended unless you have knowledge of swimming pool construction and groundwater pressure. You can cause yourself some very big and expensive repairs if not done properly. It is best to have a professional do it for you.

Why is water chemistry so important in my pool or spa?


Water is referred to as the “universal solvent.” Over time, if not properly balanced, water will strip minerals from your plumbing, the heater, liner or plaster finish of your pool or spa. You must satisfy that demand for minerals or face expensive repairs or shortened product life.

How much chlorine do I need to add to keep the pool or spa safe?


This is about the only thing we cannot tell you how much to add. The answer to this question is however much it takes to maintain a 1-3 ppm reading. Many factors come into play including:

  • How hot is the water?
  • How many people are using the pool or spa?
  • Do you shower before getting in or go for a work out and get in straight away?

Every pool or spa is different. You must use your test kit to determine what’s right for you.

Are there alternatives to adding chlorine pucks to my pool?


Yes! There are several other ways to keep the pool safe and sparkling without having to handle chlorine. Salt water, UV and ozone are all potential solutions to handling chlorine pucks.

Hot tub with cover

Winter Safety Covers

Avoid the tedious spring cleaning with our winter covers

Fun in the pool

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